Refund policy

At ZENOVA PAWS, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence.

30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving your order.

Eligibility for Refunds

To be eligible for a refund:

• Your request must be submitted within 30 days of delivery.
• The product must be unused, unopened, and in its original packaging whenever possible.
• Proof of purchase (order number or receipt) is required.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. We may request photos of the product and packaging to help resolve the issue quickly.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been significantly used or consumed.
• Gift cards.
• Clearance or final-sale items (if applicable).

How to Request a Refund

To start a refund request, please contact our customer support team with:

• Your order number
• A description of the issue
• Photos (if applicable)

Once your request is reviewed and approved, we will provide further instructions.

Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error, a defective product, or a damaged item.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team.

Thank you for choosing ZENOVA PAWS